Monsieur Pamplemousse — Return Policy

At Monsieur Pamplemousse, every piece is handcrafted with intention, care, and the highest attention to detail. Because our jewelry is artisan-made and often one-of-a-kind, we want to ensure that each piece finds its right home.

If your purchase doesn’t feel like the piece for you, we’re here to help.

Return Window

Please contact us within 14 days of receiving your order to begin a return.

How to Request a Return

Email us at sales@mpbijoux.com with:
• your order number
• the item you wish to return
• a brief note about your concern

We will guide you through the next steps.

Conditions for Returns

To qualify for a return, the piece must be:
• unworn
• in its original condition
• free of perfume, lotion, or signs of wear
• returned with all packaging and tags included

Please ensure the item is securely packed to prevent damage in transit.

Refunds

Once the piece is received and inspected, your refund will be issued to the original payment method.
Refunds may take 5–7 business days to process depending on your bank.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item arrives damaged or defective.
We recommend using a trackable, insured service for your protection.

Exchanges

Because our pieces are handcrafted in small batches or one-of-a-kind, exchanges may not always be possible.
However, we are happy to help you find another piece that resonates with you.

Final Sale Items

Custom orders, resized pieces, and discounted items are final sale.

Our Commitment

We pour our heart into every creation and want each piece to feel personal and meaningful.
If something doesn’t feel right, please reach out — we’re here to ensure your experience is exceptional.